NAME RT::Extension::CommentOnCreate - Adds an optional Comment box to Ticket Creation INSTALLATION "perl Makefile.PL" "make" "make install" May need root permissions "patch rt (see patches directory)" if you're running a version less than 3.8.8 patch -p1 < 3.8.7-after_message_box_callback.diff you're running a version less than 4.0.7 patch -p1 < 4.0.6-include_article_flag.diff Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::CommentOnCreate'); For earlier releases of RT 4, add this line: Set(@Plugins, qw(RT::Extension::CommentOnCreate)); or add "RT::Extension::CommentOnCreate" to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver CONFIGURATION Optional configuration options to control the width and height of the Comment textbox Set($CommentOnCreateWidth, 80); Set($CommentOnCreateHeight, 190); These only apply if you have MessageBoxRichText enabled, otherwise it will inherit the global MessageBoxRichTextHeight attribute. BUGS AND LIMITATIONS No bugs have been reported. Please report any bugs or feature requests to "bug-rt-extension-commentoncreate@rt.cpan.org", or through the web interface at . AUTHOR Kevin Falcone "" LICENCE AND COPYRIGHT Copyright (c) 2010-2014, Best Practical Solutions, LLC. All rights reserved. This module is free software; you can redistribute it and/or modify it under the terms of version 2 of the GNU General Public License. DISCLAIMER OF WARRANTY BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENCE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE SOFTWARE TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.