NAME RT::Condition::NotStartedInBusinessHours - Check for unstarted tickets within business hours DESCRIPTION This RT Condition will check for tickets which are not started within business hours. SYNOPSIS CLI rt-crontool --search RT::Search::ModuleName --search-arg 'The Search Argument' --condition RT::Condition::NotStartedInBusinessHours --condition-arg 'The Condition Argument' --action RT::Action:ActionModule --template 'Template Name or ID' INSTALLATION The Perl module Date::Manip is required. You can install it on your RT system via CPAN: cpan Date::Manip To install this condition, run the following commands: perl Makefile.PL make make test make install or place this script under RT_HOME/local/lib/RT/Condition/ where "RT_HOME" is the path to your RT installation. CONFIGURATION RT SITE CONFIGURATION To enabled this condition edit the RT site configuration based in "RT_HOME/etc/RT_SiteConfig": Set(@Plugins,qw(RT::Condition::NotStartedInBusinessHours)); To change the standard behavior of Date::Manip you may add to the site configuration: Set(%DateManipConfig, ( 'WorkDayBeg', '9:00', 'WorkDayEnd', '17:00', #'WorkDay24Hr', '0', #'WorkWeekBeg', '1', #'WorkWeekEnd', '7' )); For more information see . CONDITION ARGUMENT This condition needs exactly 1 argument to work. --condition RT::Condition::NotStartedInBusinessHours --condition-arg 1 1 is the time in hours for escalation. EXAMPLE CRON JOB rt-crontool --search RT::Search::FromSQL --search-arg "Queue = 'General' AND ( Status = 'new' ) AND Owner = 'Nobody'" --condition RT::Condition::NotStartedInBusinessHours --condition-arg 1 --action RT::Action::RecordComment --template 'Unowned tickets' AUTHOR Benjamin Heisig, SUPPORT AND DOCUMENTATION You can find documentation for this module with the perldoc command. perldoc RT::Condition::NotStartedInBusinessHours BUGS Please report any bugs or feature requests to the author. ACKNOWLEDGEMENTS This script is a fork from RT::Condition::UntouchedInBusinessHours written by Torsten Brumm. Special thanks to the synetics GmbH, "" for initiating and supporting this project! COPYRIGHT AND LICENSE Copyright 2011 Benjamin Heisig, This program is free software; you can redistribute it and/or modify it under the same terms as Perl itself. Request Tracker (RT) is Copyright Best Practical Solutions, LLC. SEE ALSO Date::Manip